Privacy Policy

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Owner and Data Controller

Beautiful Souls
21 North Street, Biddenden, Ashford, Kent TN27 8AG
Owner contact email: [email protected]

Types of Data Collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are:

• First name

• Last name

• Email address

• Phone number

• Address

• Age/Date of birth (teen age range)

• Usage Data

• Tracker data

• Data communicated while using the service

• Information provided in application forms

• SMS/Email communication preferences

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website.

Mode and Place of Processing the Data

Methods of Processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention Time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and in accordance with legal obligations.

The Purposes of Processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:

• Managing coaching applications and client intake

• Communication via email and SMS

• Calendar booking and appointment scheduling

• Analytics and website performance monitoring

• Customer relationship management (CRM)

• Marketing and promotional communications

• Displaying content from external platforms

• Traffic optimisation and distribution

• Interaction with external social networks and platforms

• Interaction with live chat platforms

• Future advertising and remarketing activities

For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data".

Detailed Information on the Processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Platform and Hosting Services

GoHighLevel (HighLevel Inc.)

This Website is built and hosted on the GoHighLevel platform, which provides CRM, funnel building, form management, email/SMS marketing, calendar booking, and chat functionality.

When you use this Website, GoHighLevel collects and processes Personal Data on behalf of the Owner, including form submissions, chat conversations, calendar bookings, and website interactions.

Personal Data processed: first name; last name; email address; phone number; address; age information; data communicated while using the service; Usage Data; Trackers.

Place of processing: United States – Privacy Policy

Traffic Optimisation and Distribution

Cloudflare (Cloudflare Inc.)

Cloudflare is a traffic optimisation and distribution service provided by Cloudflare Inc.

The way Cloudflare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected.

Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy

Analytics

Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC. Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out

Contacting the User

Contact Forms and Application Forms (GoHighLevel)

By filling in the contact form or application form with their Data, the User authorises this Website to use these details to reply to requests for information, assess coaching suitability, manage the client intake process, and communicate regarding services.

Personal Data processed: first name; last name; email address; phone number; address; age/date of birth information; responses to application questions.

Email and SMS Communication (GoHighLevel)

This Website uses GoHighLevel's built-in email and SMS functionality to communicate with Users who have provided their contact information and consent.

By submitting your information through forms or the chat widget, you agree to receive email and/or SMS communications. Standard messaging rates may apply.

Personal Data processed: email address; phone number; first name; last name; communication preferences.

Calendar Booking and Scheduling

GoHighLevel Calendar

The calendar booking feature allows Users to schedule appointments directly through this Website.

Personal Data processed: first name; last name; email address; phone number; appointment date and time preferences; Usage Data.

Interaction with Live Chat Platforms

GoHighLevel Chat Widget

The GoHighLevel chat widget is a service for interacting with website visitors in real-time. When you use the chat widget, you may be asked to provide your name and phone number before starting a conversation.

By submitting your information through the chat widget, you agree to receive SMS or email communications for the provided channel. Rates may be applied.

Chat conversations are logged and stored within the GoHighLevel CRM system.

Personal Data processed: first name; phone number; data communicated while using the service; Tracker; Usage Data.

Displaying Content from External Platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google LLC)

Google Fonts (specifically Poppins font) is a typeface visualisation service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy

YouTube Video (Google LLC)

YouTube is a video content visualisation service provided by Google LLC that allows this Website to incorporate embedded videos on its pages.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy

Interaction with External Social Networks and Platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Website through social media links and sharing buttons.

The interaction and information obtained through this Website are always subject to the User's privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Social Media Links

This Website contains links to social media platforms including but not limited to Facebook, Instagram, Twitter/X, LinkedIn, YouTube, and Pinterest. Clicking these links may allow those platforms to collect data about your visit.

Personal Data processed: Usage Data as per each platform's privacy policy.

Future Advertising and Remarketing (Planned)

Meta Ads (Meta Platforms Ireland Limited)

In the future, this Website may use Meta advertising services, including Meta Pixel for conversion tracking and Meta ads for reaching potential clients.

If implemented, Users will be notified and this privacy policy will be updated accordingly.

Customer Relationship Management (CRM)

GoHighLevel CRM

All contact information, form submissions, chat conversations, calendar bookings, and communication history are stored and managed within the GoHighLevel CRM system for the purpose of managing client relationships, coaching applications, and service delivery.

Personal Data processed: first name; last name; email address; phone number; address; application responses; communication history; appointment history.

Place of processing: United States – Privacy Policy

Cookie Policy

This Website uses Trackers (Cookies). To learn more, Users may consult the Cookie Policy.

This Website uses Cookies and similar tracking technologies to:

• Remember user preferences and settings

• Track form submissions and conversions

• Analyze website traffic and user behavior

• Enable chat functionality

• Facilitate calendar bookings

• Support future advertising and analytics

Further Information for Users

Legal Basis of Processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes (e.g., by submitting forms, using the chat widget, or agreeing to receive communications).

• Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof (e.g., coaching application assessment).

• Processing is necessary for compliance with a legal obligation to which the Owner is subject.

• Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner.

• Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further Information About Retention Time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User (including coaching services assessment) shall be retained until such contract has been fully performed or the business relationship concludes.

• Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes.

• Communication data (email/SMS) will be retained in accordance with the business relationship and legal requirements.

• Chat conversations and form submissions will be stored within the CRM for business record-keeping purposes.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The Rights of Users Based on the General Data Protection Regulation (GDPR) and UK GDPR

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data (including consent to receive email/SMS communications).

• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.

• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

• Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

• Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.

• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.

• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority (Information Commissioner's Office in the UK).

How to Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law.

Opting Out of Communications

Users who wish to stop receiving email or SMS communications can:

• Reply "STOP" to any SMS message

• Click the unsubscribe link in any email

• Contact the Owner directly at [email protected]

Details About the Right to Object to Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes.

Transfer of Personal Data Outside of the United Kingdom and European Union

Data Transfer to the United States

Some of the third-party services used by this Website (including GoHighLevel, Google Analytics, Cloudflare, and Google Fonts) are based in the United States. Personal Data may be transferred to and processed in the United States.

These transfers are carried out in accordance with appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission and recognized under UK law

• Adequacy decisions where applicable

• Binding corporate rules and other lawful transfer mechanisms

For further information about these safeguards, Users are requested to contact the Owner through the contact details provided in this document.

Additional Information About Data Collection and Processing

Legal Action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional Information About User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information Not Contained in This Policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Children's Privacy

This Website offers coaching services for teenagers (ages 13-18). When a parent or guardian submits an application form on behalf of their teen, they are providing consent for the collection and processing of their teen's Personal Data for the purposes of assessing suitability for coaching services.

Parents/guardians have the right to access, rectify, or delete their teen's Personal Data at any time by contacting the Owner.

Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.

Definitions and Legal References

Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.

Service
The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

United Kingdom (or UK)
References to the United Kingdom include England, Scotland, Wales, and Northern Ireland.

Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User's device.

Legal Information
This privacy policy relates solely to this Website, if not stated otherwise within this document.

Last Updated: 25 January, 2026